Ÿ An option is valid for seven days. After this deadline, the agency reserves the right to release the accommodation.

Ÿ The booking is guaranteed only after reception of 25% of the total amount, and the making out of the contract guaranteeing the availability of the accommodation. The deposit entails the payment of the balance even in case of cancellation. Any change of dates or accommodation will lead to the cancellation of the current contract according to our cancellation policy. A new contract will be made.

Ÿ The balance must be paid no later than 30 days before the arrival date, without recalling from us. Only payments in cash can be made on the arrival day, in this case a bank card number will be asked in guaranty.

Ÿ In case of booking within 30 days before the beginning of the stay, the total amount of the rent is required.

Ÿ In case of late arrival or early departure, no repayment can be required by the tenant.

Ÿ Any stay prolongation will lead to make out a new rental agreement with payment of the price calculated in pro rata temporis.

Ÿ The prices reported include the rental of the accommodation, the charges (water, heating, electricity, gas) and the supply of the sheets,  pillowcases and bath mats.

Ÿ The prices reported doesn’t include : the tourist tax, the bath and household linen, household products, logs for fireplace, the end of stay cleaning (a fixed price for the end cleaning according to the size of the accommodation can be suggested on request, according to availability.

Ÿ The tourist tax is calculated with the number of the night, persons over 18 years old and the rating of the accommodation. It will be put back to the municipality.



Ÿ The delivery of the keys and the sheets are done at the agency from 3 p.m. Because of a large number of departures and arrivals at the same time, no tenant will be accompanied as far as the rental place. In case of arrival past 6 p.m., the tenant must notify the agency to know how to collect keys.

Ÿ The agency accepts no responsibility for the privations or reduction of the enjoyment that were not generated by its doings. The interrupting operation in the accommodation, building or municipals services : heating, cold and hot water, electricity, snow clearing, WIFI, TV, household appliances, equipment of the flat… will not be able to justify a rent reduction or damages. The agency will make its best to ensure the repair of the damage as soon as possible.

Ÿ The tenant commits itself to respect the internal rules. He obliges oneself to respect the quietness of the neighborhood at day and night. The accommodation can under no circumstances be occupied by a number of persons over the one which is specified in the contract, the agency reserves the right to request a 30€ additional fee per night and per person. The upper bed in the bunk beds is forbidden for less than 6 years old. Pets will be allowed only with the authorization of the agency.

Ÿ The owner and the agency remove all responsibility in case of robbery in the rented premises. It’s up to the tenant to be guaranteed from the risk that he could incur. The tenant has to ensure that his home insurance contains a clause “liability insurance” which will ensure himself in case of problem linked to a misuse of the premises or equipment.

Ÿ At the departure, the keys, sheets, pillowcases and bath mats must be brought back to the agency before 10 a.m. In case of lateness, the agency will be allowed to charge on more night. The flat must be given back clean, in the case may be, a fixed price for the cleaning will be charged on the deposit (guaranty).



Ÿ A deposit (guaranty) by credit card will be required on arrival to guarantee the return of the accommodation in good condition. It will not be charged and will be cancelled within 10 days after the departure and without recall from us, after deducting possible damages, breakage, missing object, etc… If the end cleaning has not been done correctly, a fixed price will be charged on the deposit for the thorough cleaning of the premises. If the deposit would prove to be insufficient, the tenant agrees to pay the difference required to restore the premise to its original condition.

Ÿ The premises are checked between each sit-in, and an inventory of fixtures will be given and will have to be returned to the agency within the 72 hours if there is a complaint. Failing that, inventory of fixtures and material will be recognized as compliant and in good working order.



Ÿ We suggest you an optional cancellation insurance with the broker Chapka insurances with the insurance company AIG, contract n° 4.091.405. Concerning the Covid-19, it will cover in cancellation the insured, one’s joint, or a member of one’s family or any person habitually living with the insured has been diagnosed positive for COVID-19 prior to the scheduled departure date of the trip.

Ÿ What to do in case of cancellation ?

Report your cancellation to the agency and confirm it in writing (e-mail, letter). It will take effect at reception of this confirmation.

You have subscribed the cancellation insurance :

– Send the form reporting the loss by e-mail, mail or fax within 5 days to : AIG Service Indemnisation – 2AU  Tour CB21 – 16 Place de l’Iris  92040 Paris la défense Cedex. E-mail : declarations.pa@aig.com

– You have to send every supporting documents asked to look at your loss.

– Your folder must be accepted by the insurance company. The paid sums will be refunded, after deducting the insurance premium.

– You have not subscribed the cancellation insurance :

If you cancel at more than 30 days, the deposit paid will be lost.

If you cancel at less thand 30 days, the whole given amount will be lost.


All difficulty who could take place about this contract will be at the high court jurisdiction from ANNECY.